Terms Of Service

These general terms of service apply to all purchases made through the Ivy & Linen, and reachable via info@ivylinen.com

1. Applicability

By placing an order, you agree to these general terms and conditions.

2. Product Information

We make every effort to describe our products accurately and provide up-to-date information. However, typographical errors or inaccuracies may occur.

3. Orders and Payment

Orders are processed after full payment has been received.
Available payment methods may vary by country.
It is the customer’s responsibility to check which payment options are available in their region.

4. Processing and Delivery

  • Processing time: 1 to 3 business days

  • Shipping time: 3 to 7 business days (depending on location)

Shipping is carried out directly from our supplier in China.

5. Returns and Cancellations

Please refer to our separate return policy for all applicable conditions.

6. Liability

We are not responsible for loss or damage during shipping if tracking indicates that the package has been delivered.
Please always carefully verify the address provided.

7. Intellectual Property

All content on this website (texts, photos, logos) is the property of Ivy & Linen and may not be used without prior authorization.

8. Complaint Procedure

Complaints may be submitted in writing to info@ivylinen.com We aim to respond within 5 business days.

9. Governing Law

These general terms and conditions are governed by Dutch law.